Our software provides a robust suite of support modules from pre-order entry through post sales support. We manage and integrate many disparate sources of data, converting this raw data into insightful information connecting all levels of employees within an organization.
Solutions
WEB TRACKER
BUSINESS INTELLIGENCE & ANALYTICS
E-SUPPORT
CONSULTING
CUSTOMER PORTAL
CALL CENTER
DEPENDABLE BUSINESS
Our software provides a robust suite of support modules from pre-order entry through post sales support. We manage and integrate many disparate sources of data, converting this raw data into insightful information connecting all levels of employees within an organization.
WEB TRACKER
BUSINESS INTELLIGENCE & ANALYTICS
E-SUPPORT
CONSULTING
CUSTOMER PORTAL
CALL CENTER
DEPENDABLE BUSINESS
Ossim View Performance Management System
Focus on operational performance, not just financial results
- Provides operational metrics, trending and root cause analysis
- Pre-emptive leading indicators
- Core cost drivers
- Better / Worse comparisons to targets
- Results-based verification
- Oversight of Strategic Initiatives
- Important Market / Industry drivers
- Customer / Service drivers
- Supports improved decision making
- Ability to quickly move across multiple organization levels
Oss-im-View Performance Management System
Focus on operational performance, not just financial results
- Provides operational metrics, trending and root cause analysis
- Pre-emptive leading indicators
- Core cost drivers
- Better / Worse comparisons to targets
- Results-based verification
- Oversight of Strategic Initiatives
- Important Market / Industry drivers
- Customer / Service drivers
- Supports improved decision making
- Ability to quickly move across multiple organization levels
The Field Services Solution
Webtracker: A full suite of tools to provide end-to-end management of your organization’s mobile workforce.
Field Services
- Data feeds or PDF data capture
- Laptop or PDA handheld
- Jeopardy Management
- Escalations
- Can be linked to GPS data
- Quality Assurance Inspections
Team Management
- Electronic Work Orders
- Remote technician connectivity
- Technician Scheduling and Dispatch
- Technician Routing
- Electronic Timesheets
- GPS Tracking and Mapping
Billing and Technician Pay
- Regional Rate Sheets
- Piece Rates or Hourly Rates
- Multiple Pay Tiers
- Based on performance
- Technician Advances and Retainers
- Manual Pay Adjustments
- Online Technician Pay Details
Inventory Management
- Warehouse Scanning
- Assignment to Technicians
- Automatic tracking of used Inventory
- Online Real-time Reporting
Customer Surveys
- Gauge customer satisfaction
- Use with Drop Cards
- Online survey results
Human Resources
- Position Levels and Organizational Hierarchy
- Employee Skills Database
- Security Access Levels
- HR Management Tools
Asset Management
- Tracking and Reporting of all Assets
- Assignment by Individual or Branch
- Includes Fleet Management and Fuel Cards
Purchase Orders
- Electronic Purchase Orders
- Online Approval Process
- Full Reporting and Controls
Materials Management
- Electronic Materials Catalogue
- Online Ordering for Technicians
- Automatic Pay Deductions
- Online Real-time Reporting
Billing Validation
- Validation of Payment Remittances
- Comparison of Payment against Work Orders
- Preparation of Accounting Adjustments
- Processing of Chargebacks
- Backcharges to Technicians
Reporting
- Extensive online Reporting
- Standard and ad-hoc Reports
Contact
Address:
1200 Speers Rd, Unit 39
Oakville, ON L6L 2X4
Canada
Inquiries:
289-242-3731
Send us a message!
Address:
478 Morden Road, Unit 203A
Oakville, ON L6K 3W4
Canada
Inquiries:
289-242-3731